An error has Occurred with the Data Fetch. Please refresh the page and retry.

An error has occurred with the data fetch.  Please refresh the page and retry.

I’ve seen this error multiple times with SharePoint 2013.  Seems like one time in the past it was related to some updates that needed to be installed on the server to fix the problem.  Most recently, I was working on one of our 2012 servers and this popped up again while attempting to access the site settings icon (you know, the "gear" icon).




I did some more searching and came upon a fix that worked for me.


In Sharepoint 2013 integrated SSRS 2012, on clicking on action in IE 10 some users were getting error:
an error has occurred with the data fetch. please refresh the page and retry.

On doing F12 we saw:
SCRIPT3: The system cannot find the path specified.
core.js, line 1 character 6957

On unchecking Tools => Internet options => Advanced => “Enable DOM storage” settings, it starts working.

  • Proposed as answer by SaurabhMathur Monday, August 31, 2015 4:05 AM

Monday, August 31, 2015 4:04 AM

So I gave it a try.  Go into Internet Options, select the Advanced tab and scroll down under Security and you’ll find "Enable DOM Storage."  Uncheck it.


And voila’!  It works for me!


Funny thing is, my Windows 7 machine has "Enable DOM Storage" checked, and it works fine.  So it must be something about the Windows Server and some update that is or is not installed.  I’ll update our server and see what happens next.


7 Responses to “An error has Occurred with the Data Fetch. Please refresh the page and retry.”

  1. 1 Doug
    May 23, 2016 at 11:24 am

    This worked for me to fix that issue, but web enabled InfoPath forms broke because they use Dom Storage.

  2. 3 Jitendra Nayi
    April 10, 2017 at 7:08 pm

    Thanks, it worked.

  3. 4 SAM
    September 27, 2017 at 11:45 pm

    Great! it orked … thanks

  4. 6 Huw
    March 9, 2018 at 10:16 am

    Did a fix ever get found for this without disabling DOM storage? or after disabling and re-enabling as this has other issues.

  5. 7 SPADMIN
    July 11, 2019 at 6:36 am

    Thanks… It works…

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